Hello, Thank you for the above, after months of arguing with harlands they eventually managed to take money from my account with the active DD, if they are unlawful under what clause in the DD guarantee can i quote to reclaim this as i have been charge bank fees also.. Many thanks,

Hello, i have recently missed a DD payment to X4L and have incurred a charge from harlands of £25, which i emailed in response to advising not to take the payment on the next DD date due as advised in the letter received. i confirmed over the telephone this was the appropriate action to take. fast forward a week or so later and i get another letter advising another £25 has been added to the account despite my request. i have absolutely no issue with payment of the first charge as this is my own fault etc. however i feel like the second occasions is ridiculous as i received no correspondence to advise it would still be taken... Is this entirely my fault or am i within my rights to not make payment of the second charge? i have looked through many forums and each case seemed to be ever so slightly different and wanted to ask the question? thanks!!