I picked up my long awaited velvet footstool on Friday - 2 days later I noticed maks/imdentations which wouldnt come out - these marks were from resting my feet on it! I called DFS straightaway and a service manager came out 2 days later. Long story short it is 'pile crushing' and is the nature of the fabric - it isnt' faulty' and therefore no problem - despite it marking anytime I actually use it! I called store manager and after what became a heated discussion he agreed that the sales person on the phone 'should have' mentioned this to me its still MY responsibility to do research into the fabric that I ordered - note there is no mention of 'pile crushing' anywhere on their website (that I can see anyway unless its extremely well hidden!) and I apparently need to take responsibility for what I order . I was told how to 'maintain' it but I pointed out I dont buy furniture thinking I need to 'maintain it' after two days of minimal use! Going around in coircles he 'closed my file as fabric isnt faulty' - no. it isnt but surely I should have been made aware of this and DFS should make it clear on their website. I now have a £200 footstool that I was excitedly waiting for that I cant use as it 'marks' and the fabric crushes! I was told by the manager that if I complain on line it simply is referred to him - if I go to his regional manager it simply gets referred to him and this man at the end of the phone has the final say. Can I go anywhere from here?? I paid on debit not credit card unfortunately.