Hi Guys,
thanks for all your advice.
After speaking to AXA, they confirmed that only one claim was made and it was in my wifes favour so her NCB was not affected. However, they were quite annoyed with the fact that First insurance had 3 claims on their system so they lodged an official complaint. They also sent an email confirming the one claim to First insurance. First did call later that evening to apologies to my wife and updated her renewal quote. And unclebulgaria67 you were right, First insurance are insurance providers and underwriters are AXA - (AXA made this clear not First).
We're just glad she wasnt a victim of those clone vehicle scams that we hear about..
anyway, thanks for your prompt responses and advice.