Ok, I need a law reference Perishables cannot be returned or cancelled (unless faulty) under consumer law Which is fine - if they were actually delivered. If they were never delivered then the above doesn't apply because they can't be returned, and haven't been technically cancelled so in a dispute - who is liable for the cost Seller or buyer Yes my T&C cover this - but is it legal

Where is this written ...?

Hi We sell flowers online We have a customer who despite many notifications of attempted delivery and then taking to the post office for collection have failed to collect their goods and allowed them to die. We know the law states that perishables are not cancellable or returnable But what if the customer doesn't bother to collect Are we still obliged to refund If not can you show me where in law it states this Thanks