Hi, I am hoping someone might be able to help me. In July last year, my job hours and money got cut back (I ride racehorses - this dropped due to horses taking in a break resulting in my wages halving, became an on-call firefighter - had to take time off work for training, and was a personal trainer - clients dropped down) putting me into financial difficulty. I had a £1000 overdraft limit which I lived in to pay of bills and credit card payments (personal training course, £4000), starting up new pt business, car accident) I had my wages from two jobs totalling £800 paid into my account, then went to pay for fuel and had my card declined. when I looked at my balance Natwest had taken away my overdraft. and my wages. I had nothing left, couldn't pay for anything, my rent, car insurance, food ect. I had no notice whatsoever that they were going to do this (otherwise I would have drawn my money out to ensure I could live before this was done). Can Banks do this without telling you first? I was struggling with debt and just managing to make minimum credit card payments but my credit rating was low. I assumed that there was a banking code of conduct, and if they changed anything on your account, they had to tell you first? I was absolutely broken, lost my house, my relationship broke down, and had to borrow money from friends and family, sell things and entered into a spiral of depression seeing no way out. Can I make a complaint about this??