Yes
We started
From the message they have sent, we can see that our colleagues will do this manually for you. There may be an issue with the claim site recognising the IMEI numbers, which is why our colleagues have advised the steps they have. Our promotional team would still be able to get this arranged for you, so we recommend following the steps our colleagues provided. ^SG
Will you be able to send us a picture of your receipt? We would like to have a look into this for you? Just so you’re aware if you have any questions about how we, Samsung Electronics UK Limited, use your personal information you can find out more at http://spr.ly/6181Elf5L. This may include using your personal data to provide support related updates, and assess and improve the way we support our customers, including carrying out customer satisfaction surveys. ^SK
i have sent them everything
Can you upload a picture of your receipt here, Majo? We can see that your phone has 2 IMEI numbers which may be conflicting with the registration. ^CH
I have enclosed the recipe
And we finished when we started
We'd suggest speaking to our Cashback Team for further support on this one. Please contact them on the number provided above. ^RE
They wanted I give them a call