Advice regarding a conservatory?
It was installed in 2012, with a 10 year guarantee.
My partner bought the house two years ago, (in December 2018 we had the conservatory company out to fix a leaking roof from slipped glass)
Last week he fell through the conservatory floor, leaving a large hole from which we saw the floor beneath the laminate was soaked through! We pulled some of the flooring up to find the floor boarding was wet & covered in black mould & the joists were soaked through & rotten, flaking apart by touch alone. Also the concrete floor under that was under a good few inches of water too.
We contacted the conservatory company & they said we we're not covered under the 10 year guarantee issued as the guarantee is with the previous house owner (it is in her name) and there is nothing they can do. Despite the fact they came out in December 2018 to fix the glass roof panes..
We then contacted the ombudsman who said the same.. however they did tell us that the guarantee doesn't seem to even be in the name of the previous home owner!
We then tried our home insurance, who also said we are not covered.. So basically we'd like some idea of where we stand on this, it all seems bizarre that for a guaranteed conservatory & house/building insurance we're not covered anywhere on a 7 year old conservatory.
It all seems crazy!
The photos speak for themselves.. my OH has had to pull up the floor as its obviously so dangerous & as you can see the water is still seeping in.
Any advice at all?