Hey all,
an an elderly disabled woman I know went into her local DFS store to look for a new chair. She needed a proper recliner chair that would be comfortable and helps her get up out of it etc.
she was shown a chair in store which she really liked and bought it for £1100. It took around 8 weeks for it to be delivered and when it finally was, the chair was completely different to the one she had tried in the store. Having sat in this chair myself I can tell you that it’s one of the most uncomfortable chairs I have ever sat in, almost as if the cushions had been over stuffed.
Dfs response was to send out an upholsterer who could not write a report to state the chair was faulty. This was correct as the chair wasn’t faulty but was not the chair the elderly lady had tried in the store and due to it being uncomfortable and hurting to sit in.
DFS will not take the chair back and offer a refund, they did kindly offer to do a straight swap for the 2-3 year old test model in the shop.
i mean this to me seems absolutely outrageous. I am just looking for some advice now on what we can do. Do I go via the official complaints procedure route, do I alert the media or do I just take this via the local county court or small claims court.
any help / advice you can give me will be greatly appreciated and I’ll keep this thread updated as this progresses.
many thanks.