I used the P2G chat facility and got the same old replies till i told them i will be happy to take them to court, last night i got a mail from them saying the enquiry was now complete, and i must send them some paperwork and they will consider the claim, they wanted proof of posting, proof of the item being lost, and proof of price of the item, seeing the item was tracked and insured and it was them that told me the item was lost, it seems farcical to ask me for proof of loss, anyway i kept all receipts, conversations with buyer and proof of refund which has now all been uploaded to P2G, i will now wait to see what happens, if they pay out fine, if not i will be going through the courts, whatever i wont be using them again.

I used parcels2go to send a loaded guitar body, it went with hermes, the order was placed on the 6th Jan it never arrived at its destination which was no later than the 14th Jan, i paid extra for insurance and it was insured for £70, when i enquired its whereabouts some one at parcels2go said they would look into it and get back to me within two days which they didn’t, so i contacted them again, they then opened an enquiry to find out where my parcel was which they then said they would contact me by the 30th, again they didn’t do that either so i contacted them again and was told they are still waiting for contact from hermes, i get the distinct feeling i am being given the run around here, i already refunded the customer when i realised his parcel had gone missing at the hermes London depot, is there anything i can do about this or do i sit around and just wait, i think i have waited long enough myself.