Without Prejudice
We thank you for your communication of 7 November 2018 in response to our client’s claim.
We have considered the points you have raised regarding the incident you were involved in and further reviewed and investigated the facts and matters presented by our client.
In the particular circumstances of this case, and whilst otherwise reserving its position generally and considering the fact that you acknowledge your “mistake,” our client is willing, to not to pursue this matter further.
Please be aware and be under no doubt, that if a similar incident occurs in the future, either in one of our client’s stores or at any store which is a member of the National Civil Recovery Programme the same leniency is unlikely to be applied.
The details of the incident will remain on our system. All data will be kept in strict compliance with General Data Protection Regulation EU 2016/679 (“GDPR”) and Data Protection Act 2018 (GDPR & Data Protection Acts 1988 to 2018 ROI). Whilst this information will be passed to our client we will not process it any further or pass it on to a third party.
This incident is now closed and no further correspondence will be sent to you arising from this matter.
Yours faithfully
RLP | Tel: 0115 970 6231