Hi guys,
On the 12th of september I had just had a mis-carriage and been discharged from hospital.
I also had a flight that evening at 9pm to a family wedding in spain.
I rushed to primark to gather last minute things; whilst grabbing clothes i was struggling to hold all my shopping and couldn't see any shopping bags near me so i places a PJ set and a bra into my actual handbag.
Through the stress and rush I went to the cashier and paid for everything in my hand which was (£40+) and did not pay for the two items in my handbag - which is a huge oversight on my half (but i was very stressed and under a time deadline.)
I was approached by security staff who told me i had not paid for items in my bag which i instantly gasped at and offered to pay.
However, at this point I can not recall if I had technically left the store as I do feel as if the security had approached me just by the exit.
I was very cooperative as I was trying to catch my flight
- however one of the security officers was making me feel very uncomfortable telling me how pretty i look and asking me loads of personal questions (which i refused to reply to as I did not see the relevance to the issue at hand.)
He then began getting rather rude with me and I asked to see the cctv footage to see if i had actually left the store without paying.
They refused to show me the cctv and threatened with police.
Which on a normal day I would fight but I had a flight to catch and just wanted the day to be over.
I have now received the infamous letter from RLP asking for £150.00!!
Just wanted to know what steps I could take forward?
Do I send an appeal?
I actually am moving to NYC and dont want debt collectors coming to my family home whilst away.
Thank you!