That makes perfect sense now! Thank you very much, will go and find a broker now

Hi Becca Can you explain the difference between Norwich Union and Norwich Union Direct please? We're currently trying to get a car insurance quote for a kit car and have been told that Norwich Union will be able to give us a quote but NU Direct won't be able to. How do we contact Norwich Union, as all web links seem to take us to Norwich Union Direct? Hope you can help Kind regards, n.

Hi I'm helping my sister reclaim her bank charges from IF having successfully got my own back last year. Having gone through all the steps she has now lodged a claim with MCOL and IF have until 17.02.07 to respond to the claim... she received a letter from IF at the end of last week offering her half of the amount owed which obviously she's not going to accept but the question is, does she need to reply to the IF letter or should she ignore it and wait to see if they file a defence with the court? Will ignoring the offer letter harm her court claim at all? Thanks in advance n.

Hi all, I was just wondering if anyone was in a similar position to me or could offer advice... I received a letter from Halifax last Saturday (Oct 28th) saying that while they want to defend my claim it will cost them money etc etc... so they'll reimburse me the full amount of my claim. Woo Hoo! However, the letter says that the money will be credited to my account, which isn't possible because I closed the account over a year ago... so I called the IF Customer Relations number on the letter and asked what would happen about the money and they told me I'd receive a cheque for the full amount. I was just wondering how long is reasonable for them to get around to sending me a cheque, one week on from the letter and there's still no sign of anything... Thanks n.