Hi, still trying to calm down after my visit to Currys today:x
We bought a cooker there less than 2 months ago and its been faulty from the start, the oven cuts out during cooking leaving food half done and only fit for the bin.
This happened in our second week of ownership but we weren't sure if it was us or the cooker, now we know for sure its the cooker at fault as its happened 4 times.
We went back to currys today to complain but were told the manufacturer would only consider a repair and it might take a month
So I've been looking up our rights and would appreciate some help from the forum
First, they insisted we could only get help from the manufacturer, but our contract is with Currys, no one else, do they have the right to fob us off in this way ?
Second, the fault has been there since we took delivery, do we have the right to a replacement or refund or do we have to accept a repair ?
I know we're over the 30 day limit but its not our fault, this seems so unfair, any advice ?