Since posting this, I've received a test message saying:
'It is urgent that we speak to you today. Please call CRS on 01444 449165. Thank you.'
Today I received this message:
'You have been sent an email from CRS regarding your account. Please check your inbox/junk folder or call the helpline on 01444 449165'
I checked my email and this is what it says:
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ACCOUNT BALANCE: £205.35
Dear ...
IMPORTANT - PLEASE CALL US TODAY ON 01444 449165
Re: CRS Ref No: ...
The Workout Burton Ref. No: ...
Following our initial letter, we are disappointed that your account with The Workout Burton is still in arrears
and our fee has not been paid.
We would still like to reach an amicable resolution to this, however, if you fail to respond to this
letter, we will have no option but to commence further action to recover the monies owed. The
options available to us are:
1. LEGAL ACTION
We believe you are in breach of a legally binding contract with The Workout Burton because you have not
paid your membership and our fees. We may pursue a claim under this contract through the Courts. If we
do so the following process would apply:
1. We will write a formal letter explaining what we are demanding and give you a final
opportunity to pay/reply;
2. If this failed to settle the matter we would issue proceedings against you in the County Court;
3. You could then either:
a. make payment, ending the legal process, or
b. dispute some, or all, of the amount was owed.
4. If you dispute the amount was owed the Court process would continue, at the end of which
the Court would make a decision on our claim.
5. A strict Court imposed timescale will apply in relation to the Court process.
Were we to be successful in our claim, or if you ignore the claim, a County Court Judgment (CCJ) may be
registered against you requiring you to make payment. You may also be liable for our costs of pursuing
legal action and interest on the amount owed.
If you then fail to pay the amount covered by the CCJ we would take the next steps required to enforce the
judgment. To do this we would have to make an application to Court.
2. OUTSOURCE TO EXTERNAL AGENTS
Your account would be passed to another Collection Agency who will take further action to recover the
monies owed.
YOU CAN AVOID THIS HAPPENING IF WITHIN THE NEXT 10 DAYS YOU CONTACT US ON
01444 449165 TO ARRANGE PAYMENT WITH US.
Yours sincerely
For Credit Resolution Services
Nuria Manson / Collections Department
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Should I go into the gym and tell them about this?