For those interested in progress on my case;
- telephoned DVLA and spoke with chap who could not see any notes on my case.
- telephoned DVLA on a different number, spoke with a lady who could confirm my appeal letter has been received. An extension to the payment deadline has been applied, but the system does not tell her what that date is.
So now I am in catch 22 situation, that I assume my appeal is being processed, but not sure when the deadline will happen. I have decided to risk waiting for a response before making any payments, which I assume would imply my guilt and I very much doubt DVLA would refund payments if my appeal is accepted.
If I offered this level of customer service like this in my company, I would be sacked.