Hey Guys in a ongoing battle
Going back few months now with harlands over the head of cancelled membership of a gym!
Last July 6th months pregnant I verbally informed a member of the gym to freeze my account until after the baby was born.
My gym membership is a 30 day rolling contract btw.
Wasn’t until Feb of this year that I realised that the money was still
Coming out of account
I rang the gym who told me to put it In an email which I did and sent it off In March still had no response from The gym
I went to the bank who claimed back the money under the indemnity scheme.
Then the letters started from Harlands,
immediately I rang them and explained the situation and forwarded them the email I sent to the gym in February. They were to look into It and get back to me.
I got a letter to say that as harlands hasn’t heard from me the amount owed had now risen and was being referred to a debt collection agency.
messages started coming to contact this number
I rang harlands again and explained again and they told me it was now passed to Crs who I just rang this morning and they were just shouting at me that I should have contacted them as it states in the terms and conditions and I breached these conditions
I am liable for all the money and they are starting court proceedings for the 180 I claimed back and 25 for administration fee and I don’t even know what else he as shouting.
I thought no this isn’t on this is the gyms fault
I just rang them this morning, turns out I spelt the girls name incorrectly that I emailed, but she also said that I should have left a letter to say I wanted to freeZe my account,
this wasn’t told to me at the time however they were happy to verbally take my notice. But now start stating I should have done this and that when that day they were fine accepting that I wanted to freeze it was a 30 day Rolling contract
, I wasn’t tied into any contract
What should I do It’s such a mess and the messages and phone calls are unbearable