Hi,
I cancelled my DD with Harland's earlier this year after speaking to a member of staff at the gym who told me this was an adequate way to cancel since I was pregnant and could no longer fully use my membership.
This month I received an email from Harland's asking me to pay £100+ in fees due to cancelling my direct debit.
I rang as instructed and was asked to provide proof of pregnancy and that by doing so the amount would be cleared and the account cancelled.
After sending proof I received an email saying I was required to pay £52+ in order for them to cancel my account as I hadn't let them know before payment was due.
I refuse to pay anything since two members of their staff instructed me, I followed staff guidance and am now required to pay more which I wasn't told and frankly can't afford. This is causing me a lot of stress and with pregnancy this is not a good situation to be in.
Any advice on what to do would be greatly appreciated.