Hi all, need a little help.
Way back in 2004 my wife needed a car for work, as our credit wasn't great at the time we ended up going with a company called First Response finance.
The interest was horrendous but it was all we could get so we went with it.
As far as I can remember we missed a couple of payment but caught them up over the agreement term (48 months)
8 years ago my wife was promoted and received a company car so she gave her old car to my son.
She was made redundant 2 months ago but was offered a better job with a rival company but had to have her own car.
When she applied for finance she was refused,
i got a copy of her credit file and there is an entry from first response finance detailing 2 late payments.
This was an account opened in 2004 over 48 months and to the best of my knowledge was paid in full.
We have not at any time had any contact from them regarding any outstanding balance,
neither have we heard from any third party (debt collector etc)
I know I need to contact them to dispute this but I was looking for some advice on where i stand.
How can I prove we don't owe them this money?
The file says 2 late payment but the outstanding balance is for more than that.
Is it normal, or even legal for a company to update a credit file for over 10 years with absolutely no activity on the account?
If we had owed money on this account is there not a timescale when they should have put a default on the account?
I would really appreciate any help with this please.