Yes, DragonFly1967, that's the car park. Thanks for the advice.

Thanks all for your input - really appreciated. I lodged an appeal with Smart Parking and it turns out that the alleged offence is for overstaying my time rather than an invalid reg as I had at first thought. This is the appeal I posted....... Smart Parking Ltd evidence shows the vehicle entering at 14:06:38 and leaving at 16:18:09 - a total time of 2hrs 11 minutes and 31 seconds. Please confirm the time allowed on the ticket purchased as I no longer have the ticket. Please also confirm the amount of money entered into the parking machine to obtain this ticket. Reasons for Appeal 1. There is no (or very poorly visible) signage at the entry point to the site. In this case, I could not know that the "Duration of stay is calculated by the ANPR cameras from the point of entry to the point of exit". 2. There is no time display at the entry point. I could not therefore have known the entry time of my vehicle, upon which you have apparently calculated the "duration" of my stay. 3. At no time during the time that my vehicle was on the premises was I advised of its entry time according to the ANPR cameras, either at the point of entry or at the point of buying a ticket. 4. Some of the signs that I remember seeing do not even mention ANPR entry and exit times. 5. I eventually found a space close to the bowling alley, shortening the distance I would have to carry my autistic son. Logically, I went to the closest ticket machine directly outside the bowling alley. THIS MACHINE WAS OUT OF ORDER - which no doubt your records will verify !! 6. I had to use another machine at a considerable distance, which further delayed the time between entry and obtaining a ticket. At this point I also was not informed of my time of entry. 7. There was a considerable time between leaving the parking space and leaving the site, but I cannot say how much because I was not informed on leaving, of the time of my leaving. In summary, I was not reasonably informed of your draconian practices at the point of entering the site. Nor was I informed of the ANPR recorded times. Accordingly, I did the only reasonable thing - made sure that my vehicle was in the parking space no longer than the time allowed according to my ticket. I could not say what time I either entered or left the site.

Thanks silverfox1961, for the prompt reply. It seems that POPLA are there to assess the evidence (the facts). Given that I don't have the parking ticket, there are no facts other than the details of the vehicle entering and leaving the site. What happens if the POPLA appeal is lost ?

1 Date of the infringement: 27/1/18 2 Date on the NTK [this must have been received within 14 days from the 'offence' date]: 1/2/18 3 Date received: 2/2/18 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?]: No 5 Is there any photographic evidence of the event?: Car entering and leaving car park 6 Have you appealed? {y/n?] post up your appeal]: No Have you had a response? [Y/N?] post it up: No 7 Who is ompany? : Smart Parking 8. Where exactly [carpark name and town] : Haven Banks Retail Park Exeter Hi ericsbrother For the purpose of clarification..... Are you suggesting that: * I claim that I DID purchase a ticket, and * that I suspect that the reason that they have been unable to match ticket to car is because their machines are notoriously faulty - as was the case with the one closest to the place that I parked ? When do you suggest that I make contact with them and by letter or using their route of appeal ? Thanks

Hi On 27/1/18 I parked in this car park operated by Smart Parking. The closest machine was out of order so I walked across the car park to obtain a ticket, which I am sure more than covered the period that I was parked - BUT, I no longer have the ticket. I received the attached notification on 2/2/18. I have no intention of paying this but I'd be grateful if you could advise of next steps. Should I raise an appeal or leave to run its course ? Thanks SPrinter3418020617320.pdf