Hi all, My energy company went bust a while back and I’ve been transferred over to EDF. I rang EDF last week to query why I was in debit to them and they responded saying that I was only paying £80 an month and was going through, on average, about £180 worth of energy every month for the last 3 months. Now I have a smart meter and I monitor our energy consumption. I’ve never once seen us exceed £30 pound a week so decided to check our historical data. According to my smart meter we have spent £312 over the last 3 months. A far cry from the £550 that EDF told me we’d spent. I don’t really know how to proceed with this now. Are they lying/made a mistake or has anyone else had experience with something similar? Any suggestions or advice on how to proceed would be appreciated. thanks again josh

Hi Slick They started the searches around June time and they closed our file when the house fell through towards the end of August. We paid everything that was owed. Originally, our Mortgage Broker asked them to transfer the documents over (as he was the one who asked could they reopen our file) and when they didn’t, we’ve had to ask ourselves. They still haven’t and I suspect they’re going to be more difficult to get hold of now with the Lockdown restrictions coming into play and possibly more people working from home.

Good Evening all, I've been in the process of trying to move house for what seems like forever and, to cut an extremely long story short, we’ve had two houses fall through. The first house however came back onto the market and now we’re back in the process of buying that. The searches were done and I’m not sure how far along they were with enquiries etc but we were at quite an advanced stage. The original solicitors that we used closed our file and when we’ve gone back to them they’ve refused to continue with our purchase as they’re too busy so we’ve had to look elsewhere. However, we’ve asked all the documentation that we’ve already paid for be sent over to our new solicitors. We asked for this 3 weeks ago and they still haven’t done it. Any advice with how to proceed would be greatly appreciated. Kind Regards, Josh

Fantastic news. I know they’re cowboys but it just puts my mind at ease knowing that the emails they are sending amount to little more than scare tactics. Cheers!

Great this is a big weight off my shoulders, thanks you so much for your help.

Hi Slick, I posted in another thread and I’ll be posting my letter based on your template above, tomorrow. However, I just wondered whether you’d be able to put my mind at ease over something? I didn’t give Harlands and CRS my new address, but they got it anyway when I signed up to my new gym who, unbeknown to me, also use Harlands. I just realised this was the case when I received an email from them before with an attached letter. Do I still need to send them a letter with my new address? Also, being the crafty beggars they are, even if I sent them a tracked letter detailing my new address, could they not just say the contents of that letter didn’t contain my new address and sting me with a CCJ anyway? Sorry to be a pain, I’m just extremely paranoid and uneasy over the CCJ thing. Thanks for any help. Kind regards, Josh

Thanks for your help. Much appreciated. I've just made a couple of adjustments to the original letter so it fits my circumstance. Does this read okay? "Dear Harlands/CRS, I refer to demands from Harlands/CRS. Please note my new address is xxxxxxxx. Write to me if you want but I will pay nothing. Harassment by Harlands/CRS will be reported if necessary. Yours sincerely, Thanks again for all of your help. Kind regards, Josh

Good Afternoon everyone, Like many before me, it appears I have run into a few issues dealing with Harlands and CRS. It all started when I tried to cancel my membership with Xercise4Less. Having naively believed they had accepted my cancellation when I filled out a form in my gym, I got a nasty surprise some months later when I found they continued to take £14.99 a month out of my account. I then found a way to cancel online and cancelled my direct debit too to ensure they couldn't take any more money from me. Six months later, and I start getting emails from Harlands and CRS demanding £186 and, while I have no intention of paying and am well aware of their limited powers. I'm unsure what to do next. I have moved house since i took out the gym membership so I'm yet to receive mail or a phone call directly to my house but I'm quite keen to nip the emails in the bud before it gets out of control. I'd be eternally grateful for any help or advice that could be offered on this forum. Kind Regards, Joshua