Thank you for the response. It is the Asda Store in Northwich, Cheshire. Another lady had an accident in the same store on Saturday!

Hi All, my mother had a tripping accident in a major supermarket last week. A piece of plastic cabling that is used to hold boxes together was left on the floor, my mother didn't see it, got her foot caught up in it and ended up on the floor on her right side. The plastic cabling was picked up and remove whilst my mother was on the floor. The store staff were very good, but no details were taken and through embarrassment she was desperate to leave the store. The store's first aider was called but my mother said she was fine and refused to allow them to call an ambulance. However, she had great difficulty driving home and was very upset about the situation when reaching home. My sister insisted she attended the Infirmary Hospital near to us - she has fractured her shoulder which is very painful and she has to wear a sling. My mother is currently caring for my father which is proving very difficult as a result of this accident and is unable to drive for 8 weeks. Whilst two members of the public ran to assist her no details were taken. We have been advised that each aisle has CCTV and the accident would have been caught on camera, can I ask to see the store CCTV? Any advice or guidance on what to do now would be greatly appreciated.