Hi there,
I purchased a car from Arnold Clark around 3 months ago which included a service and MOT plan.
I had no end of issues when purchasing the car.
I signed 3 different order forms because the sales person entered incorrect info,
I travelled 3 hours each way to collect the car to be told the car was not ready to go,
as well as various other problems that complicated and confused the buying process.
I feel that this service plan was not explained to me properly and if I had understood I would be paying interest for a service plan over 3 years I wouldnt have bothered .
I contacted Arnold Clark customer services who have quite clearly stated i will not be getting a refund if I cancel the plan because I signed the order form and it clearly states it on there.
I understand I have signed for this but they have not taken into account how confusing the sales person made the buying process.
I actually received a good will gesture of £200 from the sales manager because of all the complications.
my question is,
do i have a right to request a refund for the service/MOT plan and if I do what are my next steps?
Thanks a lot
NB: apologies for any grammatical errors, I have typed from my phone.
Tony