Hi, Some advice needed.
In the Autumn 2010 me and my partner moved in to a new flat.
Sorted out council tax, water etc straight away but ran in to problems when trying to get our gas and electricity sorted.
Having found out EDF was the supplier for the previous tenant I made several 5-10 calls to EDF during the first months of moving in.
For some reason they had no supply registered to our address and could not set anything up.
Even when supplying them with the electricity meter number they stated that that meter had been turned off for two years.
No luck with providing them with my gas meter number either.
I used the details from the previous tenant to try and set up so we could receive bills.
But no luck, every time having to wait in queues and explain the situation at length to a new person.
After a few months a paper from EDF was left in the letterbox saying that the meter was to be cut of, changed to a prepay meter, court order etc. It did not have the correct address and postcode.
I used the reference number left on that letter and called edf again,
believe I got redirected to different departments
and finally got to talk to someone who understood the issue.
He said they would investigate.
He called back a few days later,
perhaps a week and stated that he had an idea of what the issue was and that they would investigate.
They would get back to me when it was sorted and to update me.
I asked what the time frame would be, and he stated that likely after Christmas/new year. This was in 2010.
From that point they have not been in contact.
Have not received any bills or any contact or letter.
come September 2017 I receive an automated phone call from a robot voice asking if the account holder for my address, stating my name, (although I have since changed my last name through marriage).
It said to either confirm or deny by pressing a number.
I denied I was that person.
I did at the time not believe an automated phone call to be legitimate.
Two weeks go by and I pop in to my ground floor neighbour which is a cafe as I am coming home and they said some electricity people had been around asking for a meter to one of the flats.
The cafe has no access to the common entrance to the 2 flats.
They did not leave any letter leaflet stating or anything.
what would you recommend I do?
To me I did my due diligence in 2010 and it was up to them to get back to me.
I have never received a bill or had an opportunity to pay.
Should I contact them or wait until they attempt to contact me properly by post, meter visit etc.
The automated robot phone call is not a proper attempt to contact me.
It could just be a robot call as far as I am concerned.
The visit my neighbour told me about was just a coincidence that she relayed that information to me as I met her just as I came home and they were closing.
What would you do in this situation?
Am I correct in assuming they could only back-bill 12 months.
Many thanks