Good afternoon.
At the end of last month around the August bank holiday weekend (2017) I decided to cancel my direct debit to Fit4Less because of an upcoming medical condition.
On the same day I sent a message to my local Fit4Less on their website contact page saying I would no longer be able to attend and so I have cancelled my direct debit. I had no response.
on September the 4th i receive a letter from Harlands saying:
Dear MR ***,
re: Your membership to Fit4Less
We are writing with regards to your membership for Fit4Less as we have been advised by your bank that your Direct Debit instruction has been cancelled and as a result we have been unable to collect your monthly installment of £44.99. Due to this payment being missed you have incurred a £20.00 administration charge.
We would like to help you keep up to date with your membership payments and we understand this may have been a mistake so would kindly ask you to contact the Harlands Customer Service team on 01444449029* to pay the outstanding balance and reinstate your Direct Debit. Alternatively you have the ability to make a payment and reinstate your Direct Debit using our secure online payment service by following the link and using the details provided bellow.
Go to *some url*
You will need the following information to hand:
- Ref Number
-Credit/Debit card details
-Arrears to be paid £44.99
Please note you will not be able to access the club until this balance has been cleared.
We remind you that under the terms of your membership you need to provide 1 month's notice and therefore need to make another monthly payment. Failure to do so will result in further action so please contact us immediately to resolve and avoid this.
If however you are having any problems with your membership or payments please contact the Harlands Customer Service team on 01444449029* or email us at *theire email* and we will be happy to discuss your account. We look forward to hearing from you soon.
Telephone lines are open from 9am to 8pm, Monday to Friday and we look forward to receiving your call.
Yours sincerely,
Harlands
"
My monthly installments have been on a no contract Direct debit of £24.99.
I understand I should have paid his final installment but do I have a leg to stand on if i refuse to pay the admin charge.
I am also going to the hospital tomorrow for his condition so I am tempted to ask for a doctors note.
Any thoughts?
Many thanks!