To be fair ...this site is most excellent. Opus are similar to other power providers in that they have a huge database of customers. The simplest of things can cause huge problems. The site is very useful but you need to separate malice from just plain muddles. If you help both sides get through muddles it makes your site invaluable to both consumers and power providers. The service you provide then becomes superb. Thanks

No not in the least . I had a conversation with the manager and I understood fully that this was a very genuine muddle . They do happen from time to time . It certainly wasn't how you describe it . Thanks

This is totally outrageous behaviour by Opus Energy . We do need an explanation as to why this has happened. #mike_fabricant (MP Lichfield) , @bankofengland need to get involved. What a huge waste of productivity Opus sent a cold call letter with the intent of highjacking our supply with options on how we could switch . When that failed they invented this fake company with a fake meter and fake debt . Our electric provider Scottish Power have the details and are investigating. Opus phoned after creating this fake company . ..refused to state who they were trying to contact (company) citing the DPA but then proceeded to tell us about the account ...a clear breach of the DPA . The ICO have been informed. Hi I just spoke to a real person a Opus and it appears to all have been a horrible mistake that should never have happened. Thank you all for your assistance.

We run a food plant . It is not acceptable to us to leave it to chance that unknown people have the capability to break into our plant. To date ...Twitter account we have @opus_energy offering to assist us. Also ombudsman for electricity have opened a file for us and we have briefed them on the situation .

That's a very good point ! What they actually did from day one was create a fictional company knowing that nobody could ask questions about it ....but always probing me on the phone for information such as...our company name...etc.

Hi , Scottish Power have just responded with confirmation that they do indeed supply our power until next year . I have advised them about Opus and requested assistance. Thanks Hi , Opus have not hijacked our supply ...they have created a fictional company that exists in our unit with a fictional supply meter...therefore we cannot challenge it due to DPA

Hi that's heartening to hear ...but how do I confront Opus at this point ?

thats a very good point . They cited the DPA on every question... thus knowing I was the wrong person and asking for someone else to talk to .

Hi , I really want to be pro active and ensure that Opus cannot possibly destroy our family business grown over 20 years and not leave it to chance that a court might simply rubber stamp it because Opus failed to reveal that the company is fictitious.

Hi , I haven't sent them an account dispute letter ..I merely wrote on their letter that the account is in dispute ( as it doesn't exist). The threat that Opus pose is that they will run up a huge bill to issue a warrant which will be for the phantom company they have invented. The disruption that could cause is huge and leave us exposed to further break ins from courts for a company that doesn't exist. Opus have also been trying to find out our correct name ....presumably to change their paperwork accordingly.

Thanks . I have photographed and returned their notices to disconnect the supply and stated that the account is in dispute . Hopefully this will prevent them from going to a magistrate to get a warrant ( I wouldn't bet on it). also , I'm pretty sure opus have not tried to take over my supply as one letter identified an unknown meter number.

But they won't resolve the issue because I am not the owner of the fictitious business that they say they have an account with.

Hi I'm fairly sure now that it is actually the company and not a third party pretending to be that company (although I cannot be sure). The company present themselves as Opus Energy. I have now contacted Scottish Power. Also when I spoke to them I asked who they were phoning to contact (which company) they refused to say citing the Data Protection Act.

No company is allowed to pursue a debt unless they explained the reason for the debt . Power companies are in the unique position of being able to do considerable damage to a company by obtaining a warrant of entry . This would be similar to demanding money with menace (something that we might possibly not be in a position to defend). Hi this was a debt collector employed by the power company . The debt is assigned to a fictional company that allegedly occupies our unit.

Hi , I totally agree with you . I have alerted the regulator and others of this situation and await their reply . I haven't revealed the Company because in all fairness I cannot believe it is real ...I will report back in due course. The issues I have is that they refuse to tell me WHY they are attaching a debt to me.. .and then invoking FEAR by being able to take out a warrant to break in any time they want. ..and then invoking FEAR of a personal visit to extract cash for something we have no idea why . ...by people who present themselves as being very inhospitable.

Hi , over the years I have had very simply issues with Power Companies that have taken several months and very exasperating communications to sort out .That is why I prefer not to involve them . As I see it this is nothing to do with Scottish Power or my electricity supply . This is something to do with an unknown entity using threats..intimidation ...in a classical triangular formation to extract money from me.

Hi , the situation has suddenly taken on dark overtones . If one considers it to be triangle....the first is the paper demands for money...the second is the telephone bombardments...the third is the personal visits with an escort (no doubt) to the nearest cashpoint .A classical [problem] situation. But to answer your post .... The logic is correct... on the first telephone conversation I suggested that they pop over at a predetermined time to have a meeting... check out the meters and sort this simple issue out . The response was yelling a me ...to the effect that they couldn't do any such thing. On the second call I asked why they did not simply cut the supply off ( it wouldn't affect me)...they said it wasn't as simple as that. All questions I asked were rebuffed with ...Data Protection Act. They had a quest to speak to someone else ( I am the owner). Further...they are very unpleasant people to deal with and we have no idea who they are ...we are situated on a lonely building and could well have a single female in the building when this character pays us a visit... thats why it has suddenly turned dark .

Hi, my current supplier (Scottish Power) is superb ...I have a long contract with them and certainly do no see this as their problem. Hi , sorry ...I meant we have a locked unit that contains no meters ...there is a separate meter house in another part of the development. Hi , a cold shudder just hit me last night after typing the facts...thanks guys . Recounting my situation ...I have had three letters received by post . Two demanding payment of around £2 . Followed by a bombardment of telephone falls. Along with two personal visits demanding payment (no doubt they would have escorted me to a cash point). So I recounted all the details and tried to establish what is real and what is not . I think this has become a whole new ball game . To answer the questions. 1 . I am currently checking out that telephone number. 3. I have received correspondence over the last month but it was all addressed to another similar named company . I opened the first and noted that the meter number quoted was not known to me. I returned all posted items 'return to sender ...not here'. we have been in the property around 4 years. The previous occupier was a completely different industry. The name they used has a similarity to ours . The other question.... I have not named names because I cannot believe this is real and do not wish to blacken the name of a company ....this could well be some entity pretending to be that company . Sorry...that was £2K ...

Hi Andy , there is no problem with my electricity supplier ! The problem is that this unknown supplier is attempting to apply for a warrant to break into my business . The question is what should I do to defend my business? I phoned them up requesting further details and had them refusing to answer any questions. It appears that they can apply for a warrant and break in any time they want . We have no meters on our premises. This has been going on for well over a month with constant phone calls (to block up my Voicemail). And perhaps 3 letters (bills) all returned to sender as the company addressed was not ours (there appeared a vague similarity...i guess they made it up ).

Hi , we are a micro business. We have an electricity supplier for a few years and pay a monthly account . Suddenly an unknown electricity supplier contacts us and insists they supply us with electricity . They use the wrong name to address our business. They have a very large bill for us. They refuse any questions... stating the 'data protection act'. They constantly harass us with telephone calls. They sent a caller around to collect money and informed us they will get a warrant to cut off our supply. They have no idea of our electric meter number. They have no idea of our current supplier account number. They are very intimidating on the phone. How do we stop them applying for a warrant of entry ?