Default Aviva - had a pension they havent a clue what they are doing!!
HI
Had a pensions with Aviva
when I wanted to transfer I was told fund was £2K,
when requested transfer was told information was in-correct and should be £36K,
got my 3rd party IFA to check and was confirmed as £36K,
after about to date 15 phone calls still have no conclusion from Aviva, apart from speaking to 3 different depts who were all very abrupt and eventually got a phone callicon to say pension pot was in fact only £2K,
No apologies no nothing,
in fact consider all people who I spoke to to be abrupt and totally unhelpful and got the impression that they had a mistake but nobody was man enough to own up,
eventually got a letter after making formal complaint,
which did not offer any apology or reason for the error apart from " human error ".
Have taken this up with Ombudsmanicon as Aviva do not really care.
They have offered measly compensation,
but this does not even cover my time and disappointment
Has anybody else had the same problem.
Especially as they had confirmed an in-correct figure to me and a third party.
Has anybody else had this problem ?