@PANDORA_UK
Hi there, I would like some advice please.
Last week I purchased a 'Abundance Of Love' ring from Pandora UK on their online store for my daughters 16th birthday which is this coming Thursday.
The cost in the sale was £19 plus £5 delivery.
Today I received a parcel from Pandora.
In the parcel is my invoice for the ring at £19 and delivery £5.
However in the parcel there were two jewellery boxes.
One had a necklace and pendant in.
The other had 5 x Pandora charms in.
After looking on the website I estimate the cost of this order around £300-£350.
I like to think I am an honest person and although my dispatch note only said the ring I thought its only fair I ring and tell them about their error.
I called and explained I ordered a £19 ring and have received over £300 of jewellery.
They said once I send the jewellery back to them they will dispatch my ring.
I said is there anyway around this as I would like the ring for my daughters birthday on Thursday.
(ok its only £19 but should have been £45 - money is tight at the moment and this was going to be a special present for her)
He put me on hold and said he spoke to his manager and no they couldnt do anything until I sent the parcel back.
I said ok is a courier coming to collect it.
He then said no you need to take it to the post office tomorrow and send it back to us recorded delivery!
I kept very polite and said I rang you and was 100% honest when I could have just kept quiet and kept all this jewellery and now you are telling me that I have to take time out of work tomorrow to go into town to the postoffice and I have to pay to return it.
He said yes or we cannot send out your original ring order.
I asked to speak to management but suddenly no one was available.
He said someone would call me right back but no one has.
Am I right in being extremely angry that this is their mistake yet I have to pay for it?
Can they make me?
Am I within my rights to refuse to post it back at my expense?
I am more then happy to have a courier come and collect it but I work from home and cannot easily get out to town for the postoffice during the week.
I am so upset that I did the honest decent thing and now I am going to be out of pocket and my daughter will not have her birthday present.
Any advice is appreciated.
thank you