Looking for some advice.
I've just changed my address with Hastings Direct
and, as well as charging me £25 for the pleasure,
they have also added an extra £40 onto my car insurance premium.
I would be fine with this if I had moved to a higher risk area
but I've put my details into comparison websites and the Hastings Direct website using my old and new addresses and I should actually be saving money by moving.
In fact their own website has given me a quote that is over £150 cheaper with my new address!
I've tried phoning and emailing to get some justification for the extra charge
but I keep getting fobbed off with
"that's a deal for new customers"
or
"we're only the broker, we don't make the prices up"
or
"once charges are put on the account we can't tale them off so there's nothing I can do".
I feel that I am being taken advantage of here and I am sick to death of big multi-million pound companies trying to grab every last penny they can.
I am absolutely disgusted with Hastings Direct.
Can anyone offer some advice or tell me how to get them to listen to what I am saying?!