Could I possibly get your help on small claims? thanks Sealover

will do Andy, thanks for the advice Sealover

I saved the one showing yesterday but have not saved the new one as yet.

Hi Andy. do you mean my report showing very poor credit rating?

Morning. My credit score on Experian has been rectified this morning. I received an e mail with these words in it; I can confirm that your credit file has been amended to report a perfect payment history – as you were not at fault for the marks. Will this make it easier for me to take them to small claims court and increase my chances of a win? Bank Fodder could I take you up on your offer of help? Or, how should I respond to the follow up call next week and what is a 'reasonable' amount of compensation? Once again thanks for your input Sealover

Thank you BankFodder I think I am prepared to take them to court actually. Surprisingly I have had yet another call today saying it has been sorted out and they have rectified my Equifax account (unfortunately I did not read this before and record it!) I asked why this has been going on for 18 months and since I copied the CEO into the email on Wednesday at 1am it has apparently, although I will not hold my breath, been sorted, I asked why could they not have done this before? so 18 months of misery and in 2 days they can rectify it? I am more annoyed now! The person that telephoned me earlier offered me £80 yes £80! I told him NO way divide that by 18 and what do you get? he replies £12 so I then say to him, so essentially £3 a week for all this, is that what you think is fair? He again made the offer which I refused and then he asked me what I wanted, I told him I would have to think about that and anyway I have not decided whether I will be taking this further. He asked if he could call me back next week when I had had time to think about things. I agreed. Checked my file.... still the same! Thanks fkofilee That is exactly who I copied in to my e mail on wed at 1am Andyorch, I have been with Vodafone for over 20 years, I cannot wait to leave now! sorry should say Experian not Equifax not sure where that came from!

Hi all When Vodafone 'ported over' my account to their new system (sept 15) they appear to have screwed it up, royally. I have 3 phones on one account. (which seem to have been separated) I have had nothing but misery and stress ever since, I have lost count of the number of times they have restricted access, leaving us all or one after another cut off, in one case for weeks. most spectacularly when I was 100 miles away from home in a hospital with my Father who had been rushed in with a heart problem, No way to call anyone brilliant! I have spent hours both in store and on 191 trying to deal with it all apparently in vain. Last week was the last straw, I applied to borrow money against my property and to my horror was refused point blank, I was advised by Barclays to check Equifax to see what was happening. I had a gnawing in the pit of my stomach thinking ..o god its going to be Vodafone, sure enough it was. My credit score is unblemished apart from them, who have my account as delinquent, credit rating rock bottom. I phoned Equifax and explained I have been having problems with them for 18 months and they advised to contact them and that they, Equifax would put a note on my file and query it with Vodafone. I phoned vodafone to be told sorry system is down I will ring you back, of course after going through hoops to establish its me! I telephone later as I have no real expectation of her ringing me back because, well, they just don't, Guy this time says your account is in arrears by 22.91 you must pay now so i did. I asked him to remove the erroneous entry on Equifax which he apparently did not understand. 3 hours later lady calls back and says you are 12.00 , which I declined to pay when the member of staff on the phone could not explain how, when approximately 3 hours earlier I had been told I was 22.91 in debit and had paid it. The following day whilst in store I was £45.82 in credit, at the time i thought sadly laughable, as the first member of staff appears not to be able to understand a credit on the account. ? so my credit had now doubled. o yes he also said he would add £5.00 credit 'for the hassle' which I had confirmation in a text message. needless to say it was not applied! Checking my Experian account it shows £190 in debit and more than 6 months overdue. Thus placing it in Delinquent status. Which actually tallies with no other amount? I think they pick amounts out of the air tbh. I then receive a letter yesterday informing me they were suspending my account as I was in arrears of £65.30. desperation yesterday I emailed the Member of staff in the store and copied in the CEO attaching the e mails I had sent to the previous CEO in oct 15 and jan 16 which received no response, amazingly I got a reply e mail today saying they would look in to it but if it was urgent to call them, really Vodafone?? so I did. Melanie assured me she has removed 52.80 which was hanging around on my 'Ghost' account since sept 15 and she will remove my status on Equifax. I mentioned to her that not only would I want my credit file returned to its unblemished state before they had made the catastrophic cock up of my account I also thought I should be entitled to compensation for the amount of time and distress caused in the lat 18 months continually trying to sort their mess out, not least the embarrassment and distress yet again of having to try and explain to the lady from Barclays and my husband that I really wasn't responsible. She of course completely ignored this part of the conversation I asked her to send me an e mail outlining exactly what she was going to do, which she did all be it concise. What are the things I should perhaps be doing/ recording to follow this up? I cannot explain how utterly sick and tired I am, how stressful and embarrassing this whole thing has been for such a long time, this is not everything either. I would really appreciate any input from anyone Thank you Sealover