Hi,
perhaps someone here might have some good advice.
Southwest Water has just sent us a demand for advance payment for water supplies (probably estimated) , payable in two instalments.
Up til now we've always paid weekly or monthly,
but we've never trusted direct debits to anyone , and with good reason.
Now suddenly Southwest Water want to take nearly my entire pension for two months.
What do these people think folk are supposed to live on?
I would like to ask if they can demand the whole amount like this, and what can we do?
To be absolutely honest they have always been difficult and a right pain, for many years.
We're also now aware they've been the "second worst for complaints" in the past. No surprises there.
Two questions if we may:
1) Should we set up a standing order (SO) for a corresponding monthly amount amount from our bank to our Southwest Water account.
Or b) There is no way they are getting my pension for two months, so what can Southwest Water do about our choosing to pay monthly by standing order?
Thanks and kind regards.