Bank Fodder
Thanks for answering. Yes it really is extraordinary isn't it ...... my husband banks with a different bank and they record items separately despite being paid in as one item, as yes, I feel they were totally unprofessional they way they treated me each time. Very frustrating and time consuming.
Thank you for much for your help and for the suggestion of contacting the FOS - that's a great idea and I'll look into that and see what they say.
Really appreciate the help.