I am also sick of vodafone and their terrible service. I have been a customer for at least twenty years, but will not be going near them ever again. I called them to cancel my long term contract and was talked into a pay as you go at a very much reduced cost. I then received the contract by email, which was not what we had agreed. So I phoned them several times and spent hours trying to explain the problem. They said they would fix the contract, but by that time I was sick of them and wanted to cut all ties, so I told them so. They said they would switch me to the cancellation department. I was kept on hold for over 15 minutes and I realised I was getting nowhere and nobody was going to speak to me as they probably did not want me to cancel. I then cancelled the direct debiticon. Sent them an email saying I was within my 14 days cooling off period and I wished to cancel the contract. No reply. I sent a recorded delivery letter to them from Spain, telling them how unhappy I was and to cancel the contract and that if I owed any cash, I was to be contacted by email and gave them my email address. No reply. Next thing I start getting emails from Ardent Credit Services Ltd asking me to contact them with regards my vodafoneicon account. So I explained I was abroad and explained the problems I had with Vodafone and even attached emails I had sent. I got a return email asking for my full name, date of birth, address, telephone number etc etc etc etc, as they wished to confirm it was me they were speaking to. So I replied saying I was unwilling to give them such private and confidentialicon information without determining who THEY were and requested that they at least confirm my old address and the last Vodafone telephone number I had. It's now getting silly, as they keep sending the same email and I keep replying with the same reply and nobody is getting anywhere. Is there anything more I can do? I was willing to pay Vodafone what I was due, but they have made it impossible and as I am no longer a UK resident, I don't see why I should bother.

I am also sick of Vodafone and their terrible service. I have been a customer for at least twenty years, but will not be going near them ever again. I called them to cancel my long term contract and was talked into a pay as you go at a very much reduced cost. I then received the contract by email, which was not what we had agreed. So I phoned them several times and spent hours trying to explain the problem. They said they would fix the contract, but by that time I was sick of them and wanted to cut all ties, so I told them so. They said they would switch me to the cancellation department. I was kept on hold for over 15 minutes and I realised I was getting nowhere and nobody was going to speak to me as they probably did not want me to cancel. I then cancelled the direct debit. Sent them an email saying I was within my 14 days cooling off period and I wished to cancel the contract. No reply. I sent a recorded delivery letter to them from Spain, telling them how unhappy I was and to cancel the contract and that if I owed any cash, I was to be contacted by email and gave them my email address. No reply. Next thing I start getting emails from Ardent Credit Services Ltd asking me to contact them with regards my Vodafone account. So I explained I was abroad and explained the problems I had with Vodafone and even attached emails I had sent. I got a return email asking for my full name, date of birth, address, telephone number etc etc etc etc, as they wished to confirm it was me they were speaking to. So I replied saying I was unwilling to give them such private and confidential information without determining who THEY were and requested that they at least confirm my old address and the last Vodafone telephone number I had. It's now getting silly, as they keep sending the same email and I keep replying with the same reply and nobody is getting anywhere. Is there anything more I can do? I was willing to pay Vodafone what I was due, but they have made it impossible and as I am no longer a UK resident, I don't see why I should bother.