. My apologies for the previous post but I was strapped for time therefore wrote fast. I bought the hob from ‘thewrightbuyltd’ company on 25/09/2015 over the internet and that came with 1 year manufactures warranty. I am not sure when exactly, but after couple of months some of the hob plates stopped working, and the rest of the plates were not releasing enough heat. The engineer was called from the candy/hoover group. First he said it is not repairable so he will order a replacement, when in fact he went back to the company and had a change of heart so ordered a part. We had to wait a month for the part (i had to call couple of times to chase it up). After a month the same engineer came and repaired the hobs, however the heating was still slow. Then just before the warranty was about to expire it broke down again with one of the hobs not working and the rest was supplying very low heat. I asked them to come and look again as it was very difficult to cook a meal (took very long- nearly 2 hours to boil pasta) The same engineer came and after 5 minutes he decided that the hobs were fine even though I insisted they were not (communicated with him over the phone). After some time a bill for £ 65 landed on the door, and despite me calling and explaining that the hobs are not working and the repair was done within the warranty they insist that I have to pay the bill as according to the engineer I called them for no reason. So I bought this for less than £100 and I have to pay £65. I have no idea what to do. I was told a manager was going to call but no one called so far. Thank you