B
Yes that's exactly what im thinking Martin
- as the DD guarantee states if you receive a refund your not entitled to you must pay it back when the organisation asks you to
- doesn't matter who I speak to on the phone they are all unwilling to help me
- every time I have called I have asked to be put straight through to the indemnity department
when I quote the guarantee the agents I speak to seem to acknowledge this and agree it is correct but keep fobbing me off stating this only applies to current Direct debits which have came out recently
- as mines is from a while ago they need to investigate?
The agent I filed the indemnity claim with on the phone at the initial phone call was clearly able to see all the pmts which were made to the phone company and she was able to find another 3 payments which came out (my paper statements at home only went to a certain date)
she checked back a few months from the dates I gave her to make sure there was no others which were missed
- if they can see the payments were clearly taken from my account and I had not authorised them and the mobile company will not speak to me as I don't have an account with them
they are unable to find anything by searching my address and postcode, then what do the banks need to investigate?
surely they cannot liase with the mibile phone company as this will be a breach of data protection?
What exactly do hey need to investigate it is clear I never authorised these pmts and they are all showing on my statements?