Thanks for that, interesting reading
She is in the process of checking her credit file and checking everything to see if she did receive a default notice
I have drafted her a letter to request a full statement of account, so we can see what the charges are for,
requested they put collection on hold as we dispute the amount owed,
have asked they only communicate in writing,
so hopefully gives us a bit of time to get all information together
It seems the finance agreement was 5 years, 60 months, unbelievable,
asked if she had put a down payment on it as the figures do not match,
it appears she was given £100 for her old car, wish I had know this at the time
Appreciate all the advice given
Thank you