I am currently mid case against Chris at NWMC. if you are also trying to claim I would suggest sending everything by recorded post or hand delivering, keep copies of everything and make sure to take photos etc of your vehicle. I had judgement by default and sent bailiffs, thought the ordeal was over, but he has applied for the judgement to be overturned and so I have a court hearing in a few weeks. Luckily I kept everything. My vehicle was sent to him in 2012... it's been a long wait for this. Good luck to you both and please feel free to PM me.