The bank used experian and I have tried to check it with that, but it won't work because they said they can't 'verify' me and I will need more proof to receive the copy or the history. I recently turned 18 (just a month) and I'm not on the electoral roll so i'm not sure if it has any effect on the credit score. I have also used clearscore as recommended but they said I don't have a credit history... I phoned the bank today and they were very unhelpful and that the reasons are confidential. I will try again at the branch tomorrow but if it doesn't change, I will apply to santander instead. To be honest the reason I'm applying is because of the perks. Want to say thanks for the help to everyone, as it's getting off topic to rpl haha......

a year ago, I shoplifted a store and got given a letter from RLP to pay a fine about 147 pounds.. . as I have been to this forum a numerous of times I got given advices to ignore the letters and not pay for it. Fast forward, i'm trying to apply for a student account in a bank as I will be off to university in a few weeks but I received a letter from the bank that I am not eligible to get one as I have an awful credit score. I have never had a credit card yet only a debit card, and I have no history of debt.. ...however I'm worried now that because I didn't pay RLP (if its a debt) this has affect the chances. My friends told me that maybe the bank just got the details wrong but I'm not sure to be honest. I would also like to mention that no police were called during the incident, I simply got given a ban of a year and the RLP letter. I'm also pretty sure that I didn't show them my debit card so they can take a picture of it (if that helps). I would also like to know if this will be on a background check as I will be applying for a part time job later.