Hi Slick, That email was from the membership team at Sports Direct, I'm having problems with them now as well!

I originally signed up for a six month membership in November 2015 at £5 a month and when this expired I went on to a rolling monthly contract. Last week I noticed that the payments for September and October had debited my bank account at £9.99. As I had not received 10 days notification of an intended increase in the payments, I emailed Sports Direct and asked them to provide proof of the relevant correspondence that notified me of the intended increase, I did not receive a reply and so, I filed an indemnity claim under the direct debit guarantee scheme with my bank and they refunded me £19.98. Today I received an email stating they had investigated the claim and found that they weren't in breach and now want the money (£19.98) back from me plus a £10 administration fee! Basically they are now saying that "if the Outstanding Balance and the £10 administrative charges are not paid in full within 10 days from the date of this letter, we will add an additional £10 administrative fee to the balance." Please DO NOT IGNORE this letter. We take failure to pay very seriously and will issue proceedings for the failure of any payments. Plus I can no longer go to the gym, well not there anyway! Any ideas what action I should take next, I don't really want to leave there, but I will if I have to.

Thanks for the replies guys and totally what I was thinking. Muppets!!!

Hope someone can provide some advice on where I stand legally with regard to this:- On 23/3/2014 I entered into a yearly membership at X4l. On 10/11/2015, I completed the online cancellation form and immediately cancelled my direct debit with them, which I know they say you are not supposed to do. On receipt of letter of default notice I rang Harlands on 20th November 2015 and paid what I believe to be the final months payment, they agreed this was all that owed. On 6/4/2016, I started receiving threats from Credit Resolution Services that I still owed X4l the payment for the month of December 2014 and so, provided them with proof of the final payment made to Harlands and completion of the online cancellation form, but despite this the threats continued. I stopped communicating with Credit Resolution Services back in July, but they have in the last week, sent me a letter stating that they may take me to Court and obtain a County Court judgement if I don't pay £183!! I do not think they have a leg to stand on, but would be grateful if someone could help clarify things for me.