Yeah, there was a meter reading provided at the time of trying to leave. Surely if it was this simple they would have simply let me know? It troubles me that they can change all of my bills and not bat an eyelid, it also annoys me that their customer service has failed to log every single complaint - something which will obviously help their statistics :/ I still need to check the paperwork they've sent me...

Basically I want to know why they changed my bills after I paid them.

Hi, I tried to leave Scottish Power for one of the smaller/greener alternatives, this was stopped before transfer could be completed as the majority of suppliers seemingly cannot deal with a Green Deal loan on the property. So far, all seems normal - however, at the same point of where the transfer was to take place 12 months of bills were regenerated and access to the old bills was removed from their website (some were weeks or days long, rather than monthly or quarterly). Luckily I had a copy of one of the 'settled' invoices (maybe it's a statement..? - I pay monthly DD) which was very different to the one now on their website. So I downloaded everything available and emailed their support (keep it in writing where possible, I thought) They replied that they needed my account number but did not open me a case. I replied with my account number. They ignored me. I emailed again and then escalated to their Director of Customer Relations (only posted normally, so no proof of receipt). After months of no reply, I sent them a SAR request - copies of all of the statements (I haven't had chance to check which version and if there are duplicates) and no mention whatsoever of my emails or letter. So, should I send this up to the ombudsman, or battle more with their customer (dis)service? Scottish Power Letter 17 Oct 2016 red.pdf

I'll send off the SAR to Marbles and pending the result deal with Restons - I'll keep you posted

So I can challenge it, but I shouldn't stop paying? Or am I now at the point of saving for a F&F..? (they have offered a review)

From the [removed] there is a section on breach of consent orders saying "Fraud or misrepresentation" will nullify a breach - so if I can't get a CCA, surely that would be a misrepresented case on their behalf? but obviously in the spirit of remaining 'reasonable' I would like opinions on how to proceed

This is possibly a bit of a pig's ear. .. however I'll cover the gist and then pop the rest of the info too: Got a letter from Restons in 2014 saying they were going to take me to court for money owed, they were very difficult to deal with and lost every email I sent them. After a bit of to-ing and fro-ing to avoid court I agreed to a consent order, I now pay them a sum each month. I'm now wondering if they have the right to do so. Can I still fire off a CCA request and will I have to go to court to amend the order? I also note the SB time is approaching, is that in my favour? Name of the Claimant? Cabot Financial (Restons / Marbles) Date of issue – December 2014 What is the value of the claim? £2000 Is the claim for a current account (Overdraft) or credit/loan account or mobile phone account? Credit card When did you enter into the original agreement before or after 2007? Before Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Debt purchaser (unverified) Were you aware the account had been assigned – did you receive a Notice of Assignment? Possibly Did you receive a Default Notice from the original creditor? Possibly (report shows default Dec 2010) Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? Possibly Why did you cease payments? Changed bank accounts and didn't move DD What was the date of your last payment? With Order: Monthly ongoing, on account: Dec 2010 Was there a dispute with the original creditor that remains unresolved? unknown Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt managementicon plan? no

got a letter back - they have acknowledged my dispute and are going 'to look in to it' collection paused until their outcome...

I'm sure it has been said before, but you really do feel better knowing there are other people in the same boat and people that want you to do well Thanks Slick - I'll post if / when they reply

Ref: ######## Date as postmark Without Prejudice I write regarding the above account. I note the debt is attributed to a Barclaycard debt, which on my credit report as viewed through the service provided by Noddle shows the debt as satisfied: If you could provide to me some documentation to show that I am still somehow liable for this debt I would be most grateful. Yours faithfully, MF There has been no acknowledgement or payments to the account - the balance has been the same for the last 5.5 years....

Cool - I'll see how they respond to my first letter - if this drags out for 6 months it'll go SB... I marked my letter 'without predjudice' so no written acknowledgement from me

Hi, I have seen some inspiring things on this forum and thought I would try my current situation on you guys and gals... In the long long ago (1998) I took out a Barclaycard and after a mishap in my finances I ended up defaulting and this was about 5.5 years ago. Recently I got a 'we'll be taking you to court if you don't call' letter (addressed from HC & Co 'Solicitors') I called up and said I would be writing to them and to hold off on any action for now, they agreed to wait a few weeks. I looked up my credit report on Noddle and have discovered the debt they are referring to has been marked Satisfied on my file - so in my letter I have asked them if they can show I am liable for this debt. Anything I have done wrong as yet? MF