Btw, I don't have any reference numbers from Edf when I called them. I have the reference number from the Eos letter. Should I include that reference number in my letter to Edf? Thank you

I am getting a friend to help me do some credit file checks (so i know if I've been tarnished by Edf) and conducting the letter , sending off this morning, recorded delivery. Thank you all very much for your informed responses. I will keep you posted.

Yes, I can prove I lived/ am living elsewhere. I just want them to stop hassling me me with debt bills. It's really stressing me out.

I have called the energy ombudsman who advised I call Edf but they were so unhelpful, I called the ombudsman back who advised me to call CAB for legal advice. I now have to write a letter to edf challenging them on the contract that has been used to use my name on this account. (Something along those lines). How should I write out the letter? Shoukd I state the obvious that my address is not the same as the supply address for which the want debt recovery? So confused and this is really stressing me out. More advice, again, greatly appreciated. Thanks to those who've replied.

Thank you, I will call the energy ombudsman first.

Hello, Please can somebody help me. I am new to this forum and feeling rather desperate and anxious. I have received a 2nd (and final) debt recovery letter from Eos Solutions who are collecting a debt for EDF Energy for a supply address that I have never ever lived at. The supply dates for the supply address are from May 2014- May 2016. My address that I've lived in for over 10 years is very similar to the debt/ supply address except I live in a street, the debt supply address was in a block of flats. I called Edf Energy last week to explain the situation and also that the supply adress for which they are owed the debt from no longer exists. The block of flats went into demolition last summer, so it baffles me who they supplied energy to after the summer as there was no flat in existance. They seem very reluctant to help me; 1. I don't have a customer reference number to quote them (I've never been a customer of them), 2. The only way they can help me is if I give them my name and other details which I was not willing to do so. They have the necaessary information to find out who lived at their supply address and pass on the correct details to Eos Solutions but it seems that they don't care as long as they get their money back. So in short, I'm being chased for money for a supply address that I've never lived in nor ever been supplied energy by Edf. How do I tell Eos Solutions that the addressee and address do not match the supply address and that they need to stop hassling me for money? I do not owe anyone any money, never even owned a credit card in my life . Any help would be gratefully appreciated. I'm really scared that they will now come knocking on my door demanding money or removing things from my house. Should I call them or is it better to write to them? Thank you