Hi.
As a newbie, I hope I have done the right thing.
I tried to post on the appropriate forum.
But got a message saying they were not accepting any new posts.
I really need some advice.
my husband was accepted for an Argos store card in 2014.
We only used it once and my husband paid off the balance.
He is very shrewd like that.
You can therefore imagine our horror when Argos got intouch to say that we had not paid for a ps4, that had been delivered to an alternative address.
My husband explained that this was nothing to do with us.
Had we ordered anything we would have made payment.
They continued to threaten us with court action and bailiffs,
so my husband asked for a copy of the signature that was given at the so called delivery address.
Argos responded by saying they no longer had it.
We then contacted the Ombudsman with all of the details,
they had obviously contacted Argos,
as yesterday we received a letter saying please see attached proof of signature.
It was a blank box. Nothing. Can someone please help us. We seem to be going around in circles.
Thank you.