Hello there, New user to the forum but hoping i can get some help.
I bought a dreams Barcelona TV Bed 2 years ago.
Bed was fine and working until approximately 3 months ago when the TV raising mechanism stopped working.
Upon calling Dreams CS they instructed me to get in touch with Homeserve Furniture Repairs and have them come and assess the issue.
Last week i had the technician come to my house and assess that the motor which raises the TV is no longer working and that they would send me a quote for the part and installation within the next few days.
Today, i receive a letter stating that HFR can't obtain the part from dreams, but i'm welcome to speak to Dreams directly to try and get the part and at which point they can come and install for a cost etc.
I've spoken with HFR and they have told me that Dreams do not supply them with parts at all - Whats the point of using them then???
I have spoken with Dreams this morning and sent them a copy of the letter as I want to know what my next step is in rectifying the issue with my bed.
As HFR have labelled the problem as an out of warranty issue, and it appears Dreams no longer sell this particular bed model, is this any recourse i have to getting this issue resolved?
Thanks in advance.
Tony
