This does look confusing. My customer refused the parcel and requested his money back which ebay did in his favour. I assume the parcel is back in the depot now as it states on T&Cs that it goes back to them (unsure if they have a depot - more likely MyHermes?) It states on their T&Cs that any parcels not delivered are held in their favour and will have to pay to return however because the customer waited 10 days when he was in is the issue here. Paying another £8 is not an option.