Hi are you meaning you have paid the same parking charge twice? Is so I'm presuming both set of receipts would have the same parking charge noted on them. ? That second letter. Unless I'm mistaken It looks to me like they have taken their case to court and a judge has ruled in their favour... Did you go to court or know anything about this?

Thank you for your help. I called the bank up again and spoke to someone else who then started the proceedings for a charge back. Thank you for your help as I'd been at a loss what to do. I really appreciate it

It's starling bank

Hello I bought some items off xlmoto.co.uk via paypal. When the item was received parts were missing so i opened up a case with paypal. In the comments of the case i was advised by the seller to click a link and print a pre paid shipping label and return it with this. I did this and the seller has received the item however has not refunded me my money. I escalated the case to paypal to investigate and they want me to return the item (it has already been returned) to a completely different address to the one on the shipping label they provided which i had already returned it to. Paypal are now saying because I returned it to a different address they will not refund my money despite lots of evidence of the seller requesting it to be sent their and receiving it. I have contacted my debit card company who have said cos i have paid by paypal they cant help.. It is at this point i would have opened up a claim against the seller in the small claims court however to my horror i have found it is not a uk based company despite the website ending in .co.uk and actually based in somewhere in Europe. It is therefore not even registered with companies house. The only option I can see that I have left is taking my case against paypal to the financial ombudsman however im not sure if this is even possible considering the details of the case. Any advice would be greatly appreciated.

Hi I'm just wondering if we have any rights when we booked a holiday that was completely different to what was described. We booked through cruise118 and bought flights separately so know I'm not atol protected. Basically to cut a long story short booked a cruise to go to st Kitts, st Thomas and coco cay. Booked through cruise 188 and sailed with royal Caribbean. Before departing RCL changed one port from st Kitts to San Juan. Then while on the cruise they chose not to stop at Coco cay due to bad weather. We only ended going to one port out of the 3 we actually booked. Complained through abta and RCL claim they aren't required to give and compensation and apparently in the terms they have the right to cancel a cruise and not give any refunds even soon as it originally departs. Left with a real bitter feeling about this. Can anyone sign post me to where I can find out what rights I have if any. Many thanks

Hello, Mid january i purchased a drone from the dji website for £400. When I received the drone I noticed its range was no where near what was advertised. After following all troubleshooting and being unable to resolve the issue I sent it off to DJI to repair. They completed work on it and returned it to me however it had not improved the issue. On contacting them i mentioned that I would like a refund or different model as I was unhappy. They stated they would try and fix it and give me a free battery however if they were unable to or I was not satisfied they would swap it for another model. They ruled out giving me a refund. I sent it away for repair again for a second time and when I received it back (i did not receive the battery as promised) it was completely broken and not even possible to fly it properly. I contacted them again. They then stated they would swap it for a different model. I dispatched it however they have apparently repaired it yet again. My issue is this has never worked properly and has been repaired 3 times in 6 months. They are refusing to call me to discuss this and do not provide a phone number. I have refused to accept delivery of the item and told them I shall be contacting my credit card company. Could someone please provide me with some helpful tip on where I stand with my rights with this being a international company. Thanks