Yes, I can scan my agreement in but my issue isn't with the documentation I've been provided with. I need evidence that other customers have had the price of the lifetime warranty added onto the price of their vehicle -> if I can show proof that there are other cases of this being done then I will be able to take my case further with Citizens Advice Bureau.

Hi all, I am wondering if anyone can help me. I bought a second hand car in 2014 from Stoneacre Grantham for £7,000 the salesman who sold it to me (who actually was the branch manager) offered me lifetime warranty for the car for £1000. I took him up on his offer and had the lifetime warranty added ONTO the value of the vehicle - bringing the total goods value up to £8,000. I've now had an issue with the vehicle which I would like to claim on the warranty for - however Stoneacre are telling me that they have no record of me purchasing the warranty. Having trawled through the masses of paperwork I was given when buying the car I have managed to provide proof that I do in fact have lifetime warranty, but Stoneacre are backtracking saying that they never add the warranty price onto the value of the vehicle and therefore it must have been given to me for free... I am PLEASE asking if anybody has also purchased vehicle lifetime warrant from Stoneacre and also had the warranty price added onto the value of the vehicle? I have contacted two different Stoneacre branches pretending to be a new customer and both advisors have told me you cannot get lifetime warranty for free ever. Citizens Advice Bureau have told me that if I can get confirmation in writing from another customer that they also had the warranty price placed on the goods price then I can strengthen my claim and get my problem solved.. . I'm completely at a loss! Please help! Many thanks, Jennifer