The transactions happened last week, I contacted them within an hour of getting the emails.
Paypal did an ID block (Meaning they needed my ID to verify my identity before they could unblock the account and allow me to change the password)
I have all the transaction id's and have shared them with PayPal and have contacted their customer relations team. Their response was the following.
Dear xx,
Thank you for contacting PayPal.
Unfortunately, we are unable to take any action on these transactions because itis not eligible for
PayPal Purchase Protection.
To be eligible for PayPal Purchase Protection you must pay for the full amount of the item with one
payment. Items purchased with multiple payments are not eligible.
Payments for the following are also not eligible for reimbursement under PayPal Purchase
Protection:
- Businesses
- Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats
- Significantly Not As Described claims on custom-made items
- Items prohibited by the PayPal Acceptable Use Policy
- Item not received claims for items which you collectin person, or arrange to be collected on
your behalf.
- Industrial machinery used in manufacturing
- Items equivalentto cash, including prepaid or gift cards
- PayPal Direct Payments
- Virtual Terminal Payments
- Personal Payments
- A single amount splitinto multiple payments to pay for one order or item.
- For INR (non-receipt) claims, items which you collectin person or arrange to be collected on
your behalf, including items boughtthrough In-Store Checkout atthe retail point of sale
To learn more about PayPal Purchase Protection, simply click "Legal" atthe bottom of any PayPal
page and then click "PayPal User Agreement."
We encourage you to continue to work with the seller for a mutual resolution. Although this claim
is closed,the dispute is noted in the seller's account records.
We value your business and regretthat you have had this experience.
Please let us know if you require any further assistance.
Yours sincerely,
Synna
PayPal