well just an update of where stand now with it
customer relations were not a great help they claimed would get no more visits etc from local store as it was gonna be escallated to the area manager ( who never got in touch as claimed would in the 48 hour window )
we did get a visit from one of the store staff so we decided take the bull by the horn and invite him in to discuss everything and see best way forward ( and for ones seemed as if he was not on his high horse so helped a little )
we signed kids tv's back over to him as they had already been replaced the sofa he offered us go get a more cheaper affordable one if wanted so arranged that to go back without any payments being required so just waiting collection as we speak
the washer well offered a rewrite claimed would not lose any payments etc on it so as we culd not afford lose that we had no choice but to take that offer but will only be on a short term basis as once finished with sofa we saving for new washer as sat n thought the rewrite payments was staying same but yet a few extra weeks had been put on the agreement and he claimed we had 60 weeks left so figured that time left and the payments could replace the washer for around half that price