Firstly Thank you for your input.......
I have spoken to Ideal the boiler manufacturer and they have emailed me back with a fixed price cost of £420.00 to replace the part , so can use this cost against SP .....
Like you say I'm probably going to replace the boiler but its the principal that I feel the need to complain ..
Regard what they say about BER , I found this in my T&C's
We may cancel the contract immediately
by giving written notice in the following
circumstances:
(b) if in our technical and professional
opinion the cost of carrying out a
necessary repair to your:
(B) boiler is more than the residual
value of your boiler by reference to
its age and condition;
I would imagine I should get a letter in the post but speaking to customer complaints they stated I need to speak to customer services as I'm on a fixed deal they would need to adjust my tariff ??
Im definitely going to push them as much as I can .....keep you posted on the outcome
Thanks