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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

nacid

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  1. nacid
    Condition 21B. Billing based on meter readings 21B.3 Paragraphs 21B.4 and 21B.5 apply from 31 December 2014. 21B.4 The licensee must take all reasonable steps to obtain a meter reading (including any meter reading transmitted electronically from a meter to the licensee or provided by the Customer and accepted by the licensee) for each of its Customers at least once every year. My last visit based on the bills I have was in May 2015. This is from the ombudsman document "The revenue protection department confirmed that the meter had been tampered with and that this had occurred on 8 August 2013 and" How did they come with this date? Shall I request from SSE all historical bills (since 2007) ? I have the ones for the last 2 years and I am using about 14000kwh per year based on their letter...UK Average 16500kwh 21B.9 Where a Customer requests the licensee to make available information on their energy billing and historical consumption either to the Customer or to any other person designated by the Customer the licensee must comply with that request to the extent that the information requested is available and as soon as reasonably practicable.
  2. nacid
    Hi All, It was a bit quiet for a bit and now I got a letter from SSE to call and pay today . Called them and said I would not pay. SSE will start a debt recovery procedure and should place a default on my credit file... I am told that they stand by their decision as meter had a pin in it. Ridiculous but I would not be surprised if they've put one there just to make the case. As my request to get the meter tested independently to the Ombudsman is falling on deaf ears - I am sending another one to SSE by post. Any comments are welcome!!!!! Thank you.
  3. nacid
    Message from Ombudsman Services Thank you for your letter received on 16 November 2016. You advised in your letter that you wished to escalate your complaint to tier two. Ombudsman Services does not have a tier system of complaints, if you are unhappy with the level of services you have received while using our service, please follow the link below or use the attached leaflet and our customer relations department will intervene and review the complaint. https://www.ombudsman-services.org/unhappy-with-our-service-form-os.html You advised in your letter that SSE had informed you that Ombudsman Services has tested your meter and that if this was not correct information you requested that we arrange an independent testing. Please be advised that Ombudsman Services is not an engineering firm and we do not test meters. We trust this clarifies our position. If you want to speak to us call 0330 440 1624. Our offices are open Monday to Friday between 9am and 5pm.
  4. nacid
    There is a bit missing as you can access the dials and also this is where the security seal should be...It was also missing.. No this a picture taken when I got the last reading from the meter before eON took over. We changed supplier and that's why they came to take readings. We have a new meter now.. The old one went to an evidence back
  5. nacid
    I was told by the revenue protection officer that a cover on the left hand side is missing and you have direct access to dials and can turn the readings back... We could not find the cover and it might have been missing for ages. I asked SSE and the Ombudsman to get the meter tested independently. SSE told me that the Ombudsman had tested and found it to be tampered with (over the phone) - which is not the case. The Ombudsman said the case is closed. I am sending a letter by post to escalate this to Tier 2. Thank you all!!!
  6. nacid
    Copy and paste combined with incompetence... No one cares....
  7. nacid
    Got a reply. I will send the request by post and email again... Message from Ombudsman Service Thank you for contacting us by email on 3 November 2016 regarding your complaint with SSE. We acknowledge your comments and advise that your complaint has been closed as the outcome of the investigation was no remedy or award. To clarify we have attached the relevant correspondence that we sent to you that advises of our decision. Yours sincerely Case Administration Team
  8. nacid
    Still no reply to my email for gas meter testing. Spoke to SSE on the phone and I was told that this is no longer possible and they referred me to the Deadlock letter. Complaint procedure has been exhausted and they will carry on with debt collection. Nothing they can do on their side. Lots of B****t They said the Ombudsman tested the meter and found it was tempered with - I do not think this is the case as this was not requested by me before and do not have anything to say so in their emails. I will be waiting for the debt collectors to start ringing 5 times are day and hopefully this will go to court at some point where I will take my chances. Regards,
  9. nacid
    Sent emails to the Ombudsman and SSE. This was a week ago and still no replies. I just received an Unpaid Bill letter by post from SSE asking for a payment in 7 working days and mentioning debt collection agency and Summons to recover...
  10. nacid
    Luckily for me the removal of meter was shortly after we sent a request to switch our energy suppler. So the new meter is owned by eON and I owe SSE about 69 unit which should be about £30.00 This is from our last bill to SSE till eON took over. I am happy to pay the £30 owned but not more.
  11. nacid
    Already did it yesterday. Will see what comes out today... Thank you.
  12. nacid
    Sent another request to head of customer service as this is getting ridiculous by the minute... As you are aware your accounts were closed on 29 February 2016 and we are no longer the supplier of ADDRESS which means we are unable to arrange the independent meter examiner. If you feel there is an issue with your meters please contact your new supplier to discuss this further. Whilst I note your comments I do not feel there is anything else we can add and, having asked Ombudsman Service: Energy to consider your case, the Ombudsman is the appropriate channel for ongoing correspondence. I appreciate that you may not agree with this conclusion and I am sorry that we have been unable to meet your expectations on this occasion. Please be advised that any future correspondence received regarding the same issue will be filed for information only and not responded to.
  13. nacid
    Thanks a lot. As a matter of principle I would go to court if needed. I was thinking to maybe start paying £20 per month and buy some time but this seems like admitting guilt. Already wrote to SSE and asked them to get meter tested independently. Regarding energy used I don't dispute the reading - I think they are fine. SSE says I've stolen gas and it was not metered. I bit of the protective cover was missing and I was told you can reverse the readings. I will write to the Ombudsman and ask them to escalate the complain... Will keep you posted Thanks for the great support !!!
  14. nacid
    My concern is that even if I requested an independent testing they would still carry on with chasing the debt....
  15. nacid
    The faulty meter was collected from the revenue protection officer and I have not asked for it to be inspected (this might be my next step). Not sure how they came with the date when the meter was tampered with - 8 August 2013. I have 10 quarterly bills since FEB 2013 (1 missing) and I found one from 9/8/2012. I have out all the data in xls file with a graph. All seems good with peaks in the winter. As per SSE statement my annual consumption is 16673kwh at cost £917 Same bill states that average customer usage is 13500kwh per year Not sure what to do next...
  16. nacid
    It's all copy and paste and I don't think any investigation took place...
  17. nacid
    And I got the one from SSE this morning... I refer to the Ombudsman Services: Energy Final Decision and the actions required on our part in response to their letter dated 3 October 2016. As you are aware, you rejected the Ombudsman’s Final Decision and there is no further action required by our company in relation to your complaint. However, I would like to take this opportunity to confirm the status of your account. I can confirm your outstanding electricity balance is £1,348.68 which can be paid in full by calling our Finalled Accounts team on 0345 072 4355. Alternatively, your payment options are as follows: Over 24 months: 1 payment of £60.68 followed by 23 payments of £56.00
  18. nacid
    My response.. Thank you for your email. I am getting the feeling that the Ombudsman is heavily biased towards the energy suppliers and I cannot accept your decision. ....
  19. nacid
    Your complaint about Southern Electric (Domestic) Thank you for your patience while we considered your representations to the investigation. While I acknowledge you are disappointed with the outcome of the review, I have not received any new evidence or identified a significant error that has a material effect on conclusions already drawn. Therefore, I cannot see any reason why I should change the remedy proposed. In terms of next steps, please see below. We have now reached the end of our investigation process and there is no opportunity to appeal. You now have to decide if you agree to accept our decision in full and final settlement of the dispute. Following my review, our decision is that no remedy or award is required of Southern Electric (Domestic). If you agree, I will contact Southern Electric (Domestic) and confirm that you accept this in full and final settlement of the complaint. By accepting the decision, it does not prevent you from seeking redress through the courts, however, a court may take into account the fact that you have accepted our decision. If you do not accept this decision, or fail to respond, the decision will not be binding on you, or Southern Electric (Domestic). Please contact me using the details below to indicate your decision. You must confirm your response no later than 14 days from the date of this letter. Yours sincerely
  20. nacid
    Thank you. I will notify ombudsman that I am not happy with their decision as deadline is in a couple of days. I will see what their response is going to be and will contact SSE by email as so far all has been by phone and no records are available. Regards,
  21. nacid
    Thank you. We've always paid what was due and never did anything wrong. I got the whole house insulated in order to safe on bills and reduce cost...and having to pay 1300 is ridiculous. Not sure how they came with this particular date. I was with SSE from July 2007 till February this year. From what I read I think they can only backdate debt for 2 years. Not sure if this is the case and why this has not been spotted earlier by the meter reader....
  22. nacid
    No luck with SSE and had to escalate this with the Energy ombudsman... Reply below: I have considered the information provided by both parties. This includes your complaint form. SSE has provided a file, which includes its review of your complaint. Your complaint is summarised below. You have explained that SSE has told you that your usage is exceptionally high. SSE has confirmed that it has no record of it explaining that your usage is exceptionally high.　 Having reviewed your file, I can see that you had your electricity meter inspected by a revenue protection officer on 11 February 2016 on the suspicion of damage to your meter and/or supply. The meter was found to have been damaged which resulted in incorrect data being provided.　The revenue protection department confirmed that the meter had been tampered with and that this had occurred on 8 August 2013 and therefore an assessment of the stolen charges had to be calculated from this date onwards. SSE’s reassessment for the electricity consumed for the period from 8 August 2013 to 11 February 2016 came to a total of £1,344.03, which was applied to your account. I also note that a new meter was fitted at your property on 11 February 2016. It is important to clarify that any issues relating to potential meter tampering/damage is essentially a third party issue, which this service cannot comment on. You will have to raise this matter with the Police. I must confirm that SSE is entitled to pass on the cost of the stolen charges to you, as you are responsible for the meter concerned. In light of this, I am of the view that these charges have been correctly reassessed and will remain payable to SSE. You have explained that the issue remains unresolved, and SSE has commenced collections action on your account. I understand that SSE has commenced debt recovery action on your account. I am of the view that an energy supplier is able to take the actions it deems necessary to recover money it is owed for the cost of energy it has supplied. This is in line with the terms and conditions of the account. You have also said you have researched the usage for a building similar to yours. Please note that an individual’s consumption varies greatly, however, it is not something that I can comment on. As mentioned above a consumer, you have a responsibility to pay for the energy you have used. However, I am aware that there is a large debit balance on the account and appreciate this is unlikely to be affordable in full. Therefore, SSE should offer you a payment plan taking into consideration your ability to pay to help you repay the balance. Please note that the terms of this payment plan are at the supplier’s discretion and will not form part of any remedies as this is a requirement of the supplier’s licencing conditions to offer this to you. Ultimately, I am not of the opinion that SSE has made an error in the dealing of your account, and I am satisfied that the monies are owed to SSE. Following the investigation, my decision is that no remedy or award is required of SSE. Looks like I have to go to court or pay up.....It's really frustrating to have to pay for something I am not guilty of.
  23. nacid
    No call yesterday. No update yet. Will see what happens today.
  24. nacid
    Spoke to the manager - Statutory notice has been sent by mistake and now is on hold. This is just info that PAYG meter might be fitted in and payment is required NOW. No one will make me bankrupt .... I had a bill from eOn and they are definitely my supplier now. I got final bill for electricity from SSE and it was about £30. All paid. This seems to be the final gas bill Cost of metering and plant £127.. Labour - £87... Gas used but not billed £1128.. Total 1344 I was assured 30min ago that case would be reviewed and I would get a call tomorrow.... I am prepared to go all the way and involve all relevant institution. I will keep you posted....
  25. nacid
    Interesting thing is that this happened beginning of February when were in process of switching suppliers trough uSwithch. By mid February switch was completed to eOn and SSE are not our supplier anymore even tough they arranged for the meter to to changed. Not sure how things stand as technically the meter is not theirs. I read that you can contact the regulator once all goes to dead end and no resolution is possible. Nothing in the letter to suggest what I can do.... I am waiting for a manager to call me back and offer a solutions as I escalated this a complain over the phone. We have only used about 70 units - from the change of the meter till the switch completion. Energy bill was about £20 for the period and paid off. Similar gas bill was expected.

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