Thanks for the comprehensive reply. I've finally had someone based in the UK say they'll take ownership so will wait to see start happens for now. Thanks again

Hello, Could someone help me with a little advice on where I stand with a BT issue please? A brief overview is that in November, I ordered a new BT line and Infinity, with a connection date of December. This date was missed, but eventually after much chasing the line and broadband were working by the middle of January. By the beginning of February, I received a call from BT saying that the broadband was incorrectly routed and it needed to be disconnected for 48 hours to reroute it in case it failed. Despite my requests not to, the broadband was disconnected and has not been connected since. I have spoken to a number of people at BT, no-one appears to take ownership of the issue and I have received numerous broken promises. There is obviously a technical issue; however BT's answer is to create new orders without telling me, to the point I now have 12 orders showing. To cut a long story short, I am being charged for a phone line that is no use to me and BT will not allow me to cancel it. I was initially told that I would not be charged line rental until the broadband is fixed, but have since been told that this will not be honoured and there is no record of it on the notes. My recent monthly bill is £110 for various activation and delivery charges and the breakdown is so convoluted it is impossible to understand what I am being charged for. The latest advisor (Diana) argues that the line and broadband are separate services and I am not able to cancel the phone line as it is working, however I purchased them as a package deal and BT have not honoured the agreement. Surely BT have breached their contract and I cannot be made to honour it when they have not kept their end of the bargain? Any thoughts would be appreciated. Thanks Steve